Overall improving the quality and performance in the healthcare environment can help providers with reliable, cost-effective and sustained healthcare processes and enable them to achieve their goal of improving care delivery and enhancing patient outcomes. Health care quality as "the degree to which health care services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.

It aims to prevent and reduce risks, errors and harm that occur to patients during provision of health care. A cornerstone of the discipline is continuous improvement based on learning from errors and adverse events. Patient safety is fundamental to delivering quality essential health services. Health Plan is continuously working to provide a level of service consistent with high standards of quality.

We advance our vision of service to our members in the following ways.We participate in formal programs that measure and report our performance in areas identified as key quality metrics.We are measured by governmental agencies to gauge achievement of targeted public health objectives within our member population. We are your family’s trusted health provider.

We take our quality rankings very seriously and constantly monitor our results and use them as a guide for how we can improve services. We are focused on promoting and maintaining an integrated culture of safety to provide the highest quality care to the patients we serve.

We are proud that our performance meets or exceeds other hospitals in Massachusetts and the nation in several core measures. We continuously work to make improvements and to achieve quality excellence.